Returns & Exchanges

At CÍ OFFICIAL, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a seamless return and exchange process within 14 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the garments are in unworn, pristine condition.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Receive Refund or Exchange

Once our quality control team inspects your return, your refund will be processed to your original payment method or your exchange will be shipped within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing