Frequently Asked Questions

Everything you need to know about your CÍ OFFICIAL shopping experience.

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, generally ranging from 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored silhouette.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are your materials sustainably sourced?

At CÍ OFFICIAL, we prioritize high-quality, durable fabrics. We are committed to ethical manufacturing processes and are actively transitioning to 100% organic cotton and recycled synthetics by 2025.

Can I modify or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.